About Eco Rent a Car
Eco Rent a Car is a Professional Car rental
and Ground Transportation company with our own network across India. An ISO certified co. with outlets in 52 cities across the
country.
Eco Rent a Car is fully compliant with
all norms and regulations. Established in 1996, ECO Rent a Car leads the
industry by setting new benchmarks consistently by serving the world's most
respected MNCs, Luxury hotels, Tour Operators, Event in providing our clients
with a Safe, Affordable & Hassle-free experience. We service 5 major
sectors – Individuals, Hotels, BPOs, Corporates, Tour Operators and Event
Management co.’s.
With centralized 24x7 reservations
& accounting system, our services are backed by 'best-in-class' technology
and processes to ensure accuracy, reliability and swiftness in all areas of
operation within the organization as well as during client interface.
Solution Requirement
With their Shift to new corporate
office and state of art Infrastructure also wanted to automate their
Tele-Booking Services with Skill Base Routing with Campaign Management for
different Departments to provide the Best of Feel to all our existing and
Prospective Customers who call up our Help desk for any type of services and
give them Ease of Connect.
Competition
Competition
faced was with Asterisk and Matrix as they were already using the TDM base
PBX of Matrix.
Solution Offered
Offered
our solution of Contact Centre (Ameyo) and IP based PBX which helps them to integrate
Help desk with Back office Solution.
How Our Solution Was Different Than Competition
The main
system for contact centre type of infrastructure is a server (or multiple
servers) that operates on top-performing hardware. New applications can be
added easily, but the integration of contact centre with IPPBX on legacy trunk
circuit created the main differentiation.
Ameyo
powers millions of relationships between companies and their ecosystem of
business. Designed to simplify interactions and meet business challenges head
on, Ameyo is modeled by Drishti Soft who are domain experts in providing CIM,
real-time collaboration, contact center software, networking and related
services to companies of all sizes around the world.
Customers Speak
“Cohesive Technology
not only understood our Requirements but did Acted as a solution architect and suggested
us to integrate Help desk with Back office Solution. Their Knowledge not only
on VoIP but also on TDM helped us integrate the Legacy Trunks with Contact Centre
(Ameyo) and State of Art IPPBX (Grand stream). We wish them all the Luck for
Future Endeavours”
Rajesh Loomba:
MD Eco Rent a Car.
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