Sunday, 12 April 2015

Cohesive Technology Acted As Solution Architect For Eco Rent A Car

About Eco Rent a Car

Eco Rent a Car is a Professional Car rental and Ground Transportation company with our own network across India. An ISO certified co. with outlets in 52 cities across the country.
Eco Rent a Car is fully compliant with all norms and regulations. Established in 1996, ECO Rent a Car leads the industry by setting new benchmarks consistently by serving the world's most respected MNCs, Luxury hotels, Tour Operators, Event in providing our clients with a Safe, Affordable & Hassle-free experience. We service 5 major sectors – Individuals, Hotels, BPOs, Corporates, Tour Operators and Event Management co.’s. 
With centralized 24x7 reservations & accounting system, our services are backed by 'best-in-class' technology and processes to ensure accuracy, reliability and swiftness in all areas of operation within the organization as well as during client interface.

Solution Requirement
With their Shift to new corporate office and state of art Infrastructure also wanted to automate their Tele-Booking Services with Skill Base Routing with Campaign Management for different Departments to provide the Best of Feel to all our existing and Prospective Customers who call up our Help desk for any type of services and give them Ease of Connect.

Competition faced was with Asterisk and Matrix as they were already using the TDM base PBX of Matrix.

Solution Offered                  
Offered our solution of Contact Centre (Ameyo) and IP based PBX which helps them to integrate Help desk with Back office Solution.

 How Our Solution Was Different Than Competition
The main system for contact centre type of infrastructure is a server (or multiple servers) that operates on top-performing hardware. New applications can be added easily, but the integration of contact centre with IPPBX on legacy trunk circuit created the main differentiation.
Ameyo powers millions of relationships between companies and their ecosystem of business. Designed to simplify interactions and meet business challenges head on, Ameyo is modeled by Drishti Soft who are domain experts in providing CIM, real-time collaboration, contact center software, networking and related services to companies of all sizes around the world.

Customers Speak
Cohesive Technology not only understood our Requirements but did Acted as a solution architect and suggested us to integrate Help desk with Back office Solution. Their Knowledge not only on VoIP but also on TDM helped us integrate the Legacy Trunks with Contact Centre (Ameyo) and State of Art IPPBX (Grand stream). We wish them all the Luck for Future Endeavours”

                                                                     Rajesh Loomba: MD Eco Rent a Car.

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