IP Cameras: Selecting The Right Surveillance Camera System !!

               Security is the most sought after thing in our lives. The desire for security cameras have gone from a want to a basic necessity both in the personal and professional front. To prevent your house or business being broken into, you can get IP Cameras set in your convenient location.

Making this decision without going any further is really important and

Grandstream Camera

as it’s not just the desire of security cameras, but the right need to keep security intact. After selecting the right camera for yourself, get to know the best location for installation. Location of the camera should be such that you can get the entire view of the room or the area from one single point.

The 2 most important type of camera are analog or IP. The major difference between the two is the same thing which takes place with the recorder with a video cassette (analog) and digital camcorder (IP). Though both the types are transmitted through a network, there is a major benefit of the IP video surveillance camera is that the IP cameras are only capable of having megapixel resolution. Though majorly thermal and infrared cameras were available in analog versions, the market is being well taken over with IP cameras replacing analog cameras, if the video surveillance market is concerned

Location of the camera:

Working Diagram of IP Camera

The security camera is a really crucial component of security and even more important is the location of the camera, as placing the camera in the wrong spot may get you nothing effective. The placement of the camera should be such that the entire activities happening beneath can be surveyed and constantly monitored pretty well.

How does it work?

IP cameras are connected to a network of electronic devices. Wireless connection is preferred more due better convenience and flexibility. After the connection is made, the remote viewing through the computer is made possible. IP cameras can enable live web streaming over the internet and like a regular video camera; it can be send to other devices on the network, with higher video resolution for better clarity to the viewers 

IP IP PBX - One of the Top Choices for the New Generation

In pursuit of excellence, every company should be focusing about the core business more than its basic infrastructure. The slightest points should always be kept in mind, as they matter more than the bigger things in our life.

What does IP IP PBX actually mean?

An IP PBX is a private branch exchange (telephone switching system within an enterprise) that switches calls between VoIP (voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines. IP PBX phone systems offers additional features which are not traditionally available in the consumer telephony. As one requires high call volume and better connection and multiple connections in the same line, nothing can beat the IP IP PBX system in this regard. It is not only something which helps in the internal telephone exchange, but along with that it helps set up, transfer and distribute calls within an office network.

There are features which IP IP PBX provides us and has made every communication business easier, which is stated below:

• Highly  Cost- effective 
• Internal communication made simpler
• Help you cut down the price of the internal calls
• No additional need of purchasing and installation devices

How IT Works?

Working Diagram of  IPBX

An IP PBX or IP Telephone System consists of one or more SIP phones, an IP PBX server and optionally a VoIP Gateway to connect to existing PSTN lines. The IP PBX server functions in a similar manner to a proxy server. SIP clients, being either soft phones or desk phones, register with the IP PBX server, and when they wish to make a call they ask the IP PBX to establish the connection. The IP PBX has a directory of all phones/users and their corresponding SIP address and thus is able to connect an internal call or route an external call via either a VoIP gateway or a VoIP service provider.

WHY YOU SHOULD BUY VOICE OVER IP (VoIP)

Before going further we have to understand about the term VoIP.

What is VOIP

VoIP, also known as Voice of Internet Protocol, is a term that all industries that use telecommunications at any level are going to be hearing more and more in the near future

It allows telephone calls to be made over computer networks like the Internet. VoIP converts analog voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol (IP).     

     

Some of the most popular features include:.

• Voicemail to Email
• Automated Attendant 
• Automated Live Failover
• Disaster Recovery
• Auto Day/Night Time Conditions

How does VOIP work?

A way is required to turn analog phone signals into digital signals that can be sent over the Internet.This function can either be included into the phone itself or in a separate box like an ATA (Advanced Technology Attachment)

Why use VOIP?

These are the reasons to use VOIP:-

1.Lower Cost

                 In general phone service via VOIP costs less than equivalent service from traditional sources. This is largely a function of traditional phone services either being monopolies or government entities. There are also some cost savings due to using a single network to carry voice and data. This is especially true when users have existing under-utilized network capacity that they can use for VOIP without any additional costs.

2.More User-Friendly for Employees:- VOIP makes easy some things that are difficult to impossible with traditional phone networks.

• Incoming phone calls are automatically routed to your VOIP phone where ever you plug it into the network. Take your VOIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
• Call center agents using VOIP phones can easily work from anywhere with a good Internet connection.

3.More than two persons

On the phone line, only two persons can speak at a time. With VoIP, you can setup a conference with a whole team communicating in real time. VoIP compresses data packets during transmission, and this causes more data to be handled over the carrier. As a result, more calls can be handled on one access line.

TVS Motors Improves Point to Point Video Communications With Grandstream GXV 3275/3240

About TVS Motor Company

                                               

The flagship company of the TVS group, TVS Motor Company is among the largest two-wheeler manufacturer in India. With plants in Hosur (near Bangalore), Mysore, Himachal Pradesh and Indonesia, it has the largest portfolio of vehicles and caters to the widest segment of customers.

TVS Motor Company is the third largest two-wheeler manufacturer in India and one among the top ten in the world, with annual turnover of more than USD 1.4 billion in 2011-2012, and is the flagship company of the, USD 7.29 billion, TVS Group.
The business ranges across automobile component manufacturing, components distribution, manufacturing of powered two-wheelers, computer peripherals, financial services, contract manufacturing services and software development.

Requirement              

TVS Motors is using CISCO Call manager with more than 2000 subscriptions across the plant, admin block and rest of office area, where they are using Cisco endpoints (IP Phones), they are looking for video phones for management and senior executives for point to point video communication.

Competition                                     

Being a CISCO account, we had stiff competition against Cisco and Polycom who challenged us with their brand images and credentials.

 Challenges                                              

Compatibility with Existing IP PBX and Brand image. Ethernet cabling was also not possible at all the area.

Solution Offered                             

The Grandstream GXV3275 Video IP Phone for Android™ combines a 6-line IP video phone with a multi-platform video conferencing solution and an Android tablet to offer an all-in-one communications solution.

How our Solution was different than competition

The GXV3275 runs the Android Operating System and therefore offers full access to the many Android apps in the Google Play Store™ which includes thousands of business productivity apps such as Skype, Microsoft Lync, Salesforce1, and GoToMeeting. The GXV3275 experience is delivered on a 7 inch touch screen and features integrated Bluetooth, Gigabit ports, a built-in web browser, integrated Wi-Fi, HD audio and PoE. By combining the power of multiple devices into one, the GXV3275 is the ideal solution for all communication, productivity and video conferencing needs.

The GXV 3275 uses very less bandwidth using G.729 codec for voice and H.264 codec for video and delivers an excellent Video call even at 160 kbps.

About Cohesive      

Cohesive Technologies is a global telecom solution provider on VoIP and IP platform. Head quartered in INDIA with operations spread globally. As a leader on VoIP solutions, Cohesive integrates and design solutions which are people centric solutions, based on customer insights and our promise of Convergence.

To achieve the customer delight and the right solution Cohesive partners its technology with Aculab, 2N, Grand stream, Epygi and Ameyo to cater all verticals from a SOHO customer to a big enterprise. 

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Cohesive Solutions Helps Delhivery In Increasing Customer Satisfaction

About Delhivery

Delivery group founded in May 2011 and Launched express logistics services in Delhi NCR in June 2011. Express logistics services expanded to 130+ cities in 2013.

Delhivery have developed an end-to-end suite of omni-channel solutions encompassing the best global practices tailor-fit to nuances of doing business in India, based on our operational experience. This includes management tools for global inventory, distributed order management, channel integration, customer engagement, campaign creation and management, fulfillment management and demand and channel analytics.

Delivery’s Customer Experience Strategy is to build a world class voice of customer program by delivering supreme Customer Experience through various touch points. The objective is to improve customer satisfaction and loyalty thereby increasing customer lifetime value by making the most out of every customer engagement whether in person, online via email or chat or over the phone.

Solution Requirement

The customer was looking forward to establish an Inbound Customer care Solution to handle queries and complaints based on the AWB number. It includes a 2-3 level Inbound IVR that will route call to the Agents. The objective  of Customer care solution was to improve customer satisfaction and loyalty thereby increasing customer lifetime value by making the most out of every customer engagement whether in person, online via email or chat or over the phone.

Competition

There were interested other vendors which were ready to go to any extent on price for adding Delivery as part of their Customer base.

Challenges

The major challenges were stability, integration with crm, expansion and design a contact centre solution by aligning our product with customer vision and objective.

Solution Offered                  

The solution offered was based on Ameyo Platform which is tightly integrated with their customer ERP system and 3^rd party platform Fresh Desk. This integration provides a single platform and screen for Support Executives to view customer information, effectively answer queries, create specific tickets for service follow through and enable cross-functional collaboration within the company to deliver a consistent value proposition to our customers.

 How our Solution was different than competition

The solution offered was tightly integrated with our custom ERP system and 3rd party platform Fresh Desk. This integration provides a single platform and screen for Support Executives to view customer information, effectively answer queries, create specific tickets for service follow through and enable cross-functional collaboration within the company to deliver a consistent value proposition to our customers. This solution has enabled Delhivery in consistently increasing its customer satisfaction score.

About Cohesive

            

Cohesive Technologies a global telecom solution provider on VoIP and IP platform. Head quartered in INDIA with operations spread globally. As a leader on VoIP solutions, Cohesive integrates and design solutions which are people centric solutions, based on customer insights and our promise of Convergence.

To achieve the customer delight and the right solution Cohesive partners its technology with Aculab, 2N, Grand stream, Epygi and Ameyo to cater all verticals from a SOHO customer to a big enterprise. 

Customers Speak

Cohesive Technologies came across as the most flexible team to design a Contact Centre Solution .

We are very happy with the performance of the product and wish the very best to Cohesive Technologies for future endeavours.

                                                                        Bhavneet Kaur:-Senior Product Manager Delhivery

Cohesive Technology Acted As Solution Architect For Eco Rent A Car

About Eco Rent a Car

Eco Rent a Car is a Professional Car rental and Ground Transportation company with our own network across India. An ISO certified co. with outlets in 52 cities across the country.

Eco Rent a Car is fully compliant with all norms and regulations. Established in 1996, ECO Rent a Car leads the industry by setting new benchmarks consistently by serving the world's most respected MNCs, Luxury hotels, Tour Operators, Event in providing our clients with a Safe, Affordable & Hassle-free experience. We service 5 major sectors – Individuals, Hotels, BPOs, Corporates, Tour Operators and Event Management co.’s. 

With centralized 24x7 reservations & accounting system, our services are backed by 'best-in-class' technology and processes to ensure accuracy, reliability and swiftness in all areas of operation within the organization as well as during client interface.

Solution Requirement

With their Shift to new corporate office and state of art Infrastructure also wanted to automate their Tele-Booking Services with Skill Base Routing with Campaign Management for different Departments to provide the Best of Feel to all our existing and Prospective Customers who call up our Help desk for any type of services and give them Ease of Connect.

Competition

Competition faced was with Asterisk and Matrix as they were already using the TDM base PBX of Matrix.

Solution Offered                  

Offered our solution of Contact Centre (Ameyo) and IP based PBX which helps them to integrate Help desk with Back office Solution.

 How Our Solution Was Different Than Competition

The main system for contact centre type of infrastructure is a server (or multiple servers) that operates on top-performing hardware. New applications can be added easily, but the integration of contact centre with IPPBX on legacy trunk circuit created the main differentiation.

Ameyo powers millions of relationships between companies and their ecosystem of business. Designed to simplify interactions and meet business challenges head on, Ameyo is modeled by Drishti Soft who are domain experts in providing CIM, real-time collaboration, contact center software, networking and related services to companies of all sizes around the world.

Customers Speak

“Cohesive Technology not only understood our Requirements but did Acted as a solution architect and suggested us to integrate Help desk with Back office Solution. Their Knowledge not only on VoIP but also on TDM helped us integrate the Legacy Trunks with Contact Centre (Ameyo) and State of Art IPPBX (Grand stream). We wish them all the Luck for Future Endeavours”

                                                                     Rajesh Loomba: MD Eco Rent a Car.

DVR OR NVR? WHO DOES IT BETTER?

                       We get this question at least a couple times a day from several different customers: “Is it better to have an NVR Network Recorder) or a DVR (Digital Video Recorder)?” My answer is usually the same. We tell our customers that it really is based on your personal preference and your needs. This is mainly because there are several factors that make one better than the other and vice versa.

A (NVR) network video recorder is a software program that records video in a digital format to a disk drive, USB flash drive, SD memory card or other mass storage device. An NVR contains no dedicated video capture hardware. However, the software is typically run on a dedicated device, usually with an embedded operating system. Alternatively, to help support increased functionality and serviceability, standard Linux and Windows operating systems are used with standard Intel processors and video management software. An NVR is typically deployed in an IP video surveillance system.

The (DVR) digital video recorder, was the popular choice and is still one of the popular type of systems among consumers. Due to the constant upgrades being done on the DVR systems, they don’t fall too short of the features available on the NVR. The one main difference between the two is that the DVR can be used without an internet connection but has the capability of being connected online for remote viewing. In the case of the DVR, there usually isn’t cloud storage available as some NVR’s may have, but they do come encased with an internal hard drive that allows for storage.

Difference between NVR and DVR

1.  With a Network Video Recorder, of course the video input comes from the network—the video has already been encoded at the cameras. It simply converting digital video files from one format to another.  The video is then streamed to the NVR for storage and it can be viewed remotely due to it being on a network.

With a DVR, it does the encoding at the DVR itself, not at the individual cameras. Since it digitally compresses the analog feed, it must be located near the feed.

2.  Another difference between a DVR and an NVR is access.  To view the video that was recorded, you need to be at the DVR (or burn a disk if you want to view it elsewhere). 

 But with an NVR, due to its very nature of being on a network, you can view it remotely.

3.  Finally, paring security cameras with NVR’s is actually more restrictive than doing so with DVR’s.

  So take caution when you buy your cameras and make sure they’re compatible before doing so.

Certain situations may call for the use of an NVR because you’re not allowed to drill holes in the house or using a DVR may be your best option since your internet speed and range isn't exactly dependable. There are many factors that play into your decision between the two and don’t let one person’s opinion sway you one way or the other. It all comes down to your preference and what you’re looking for.

DVR vs NVR Comparison